Collections Agents – St. James

RTR International

📍 Montego Bay

Collection Agent

Essential Functions

  • To provide a debt recovery service for a variety of clients
  • Receive incoming and make outbound calls to clients’ customers in arrears to discuss payment options.
  • Follow Company policies and procedures at all times, ensuring that legislative requirements are met.
  • Deliver a consistent and professional level of service at all times.
  • Achieve set revenue targets and call quality objectives.
  • Advise and influence clients’/ customers on the payment options for debt recovery.
  • Handle each call promptly and in the correct manner, updating records accordingly.
  • Input customer related data accurately and efficiently.
  • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
  • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
  • Decide on the correct action when negotiating payments.
  • Have the ability to relate to people from a variety of different backgrounds.
  • Be persuasive, persistent and self -motivated.


  • -Must possess a valid Jamaican ID (passport, National ID, Drivers License)
  • -Must be 18 years of age
  • -Minimum of 3 CXC subjects including English Language
  • -Exercise sound judgement in following established process and procedures
  • Ability to work in a fast-paced environment and be able to multi-task and be adaptable
  • -Ability to communicate clearly and fluently using proper words, expressions and grammar

Benefits of working with our team:

  • Competitive salary
  • Lunch money
  • Paid Training
  • Free Bus Shuttle service
  •  Company paid Life and Health Insurance
  • Organic growth potential for career advancement
  • Fun work environment

Please use the link  below  to apply for this position.

Only shortlisted applicants will be contacted.

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