SUTHERLAND- Work-At-Home-Telecommunications Retention Associate (Manchester)

Work-At-Home-Telecommunications Retention Associate (Full-Time/Permanent)
Job Description

Sutherland is seeking a motivated and passionate person to join us as a Telecommunications Retention Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Telecommunications Retention Associates in this role get to:

Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.


Our most successful candidates will have:

A minimum of 4 CXC/GCE subjects including English Language or U.S. High school diploma or GED
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred

Use the link below to apply

Job reposted on behalf of Sutherland Global

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