Customer Care Centre Supervisor – Kingston

Laparkan Limited(Jamaica)

Customer Care Centre Supervisor

Laparkan Jamaica Limited seeks to identify suitably qualified applicants to fill the role of Customer Care Centre Supervisor.

Position Summary: Responsible for assisting in providing customer relations leadership, to support the Manager in creating a highly motivated, service-oriented, professional working environment. To ensure timely and complete communication in order to achieve a highly responsive Customer Service Team.


• Overseeing and assessing customer service staff activities and providing them with regular performance related feedback.

• Strategizing and monitoring daily activities of the customer service operation

• Work in conjunction with quality analyst to ensure high level customer service practices


• Minimum 3 years experience in Call Centre Operations

• Degree in Business, Marketing, Communication or related field

• Minimum 3 years experience at the supervisory level

• Proficient in Microsoft applications including Word, Excel & Outlook

• Previous sales experience in shipping or air cargo industry is a distinct advantage

• Good time management and interpersonal skills

• Ability to lead and motivate others

Please note only shortlisted applicants will be contacted

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