Tips for providing quality customer service:
- Be time sensitive
Time is money, and believe it or not, delivering a product or service in a timely manner makes it more attractive.
- Know who you’re dealing with
Once you familiarize yourself with customers you will be better able to tailor services to their liking. Be sure to make notes and follow up if necessary.
- Right your Wrongs
Remember no one is perfect – Use your mistakes as an opportunity to improve. Learn from these mishaps and sort ways to resolve them. This shows that you are a responsible employee and that you care about the customers.
- Exceed expectations
Doing that little bit extra will help you to succeed in today’s competitive world. With so many choices available to consumers, doing more than is expected will help you up-sell
- Encourage Customers to Return
You can increase your customers’ lifetime value and boost your revenue by creating long term customers who will happily buy from you again and again.